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2017 Speaking Engagements

New Customer Onboarding — How to Maximize Retention & Accelerate Wallet Share
Chuck Bruney, Founder & CEO, Align fsc, Inc.
The Pfister Hotel in Milwaukee, Wisconsin

Times have changed and retail banking is being disrupted. We must now engage consumers through relevant conversation, reaching them in ways unlike before. Consumers want less friction in managing daily finances and in reaching goals. Human interaction and technology driven experiences will drive the banking evolution. This session will focus on both mobile and traditional branch customer relationships and provide a clear picture of how banks must view the modern consumer, why we must evolve, and how to remain relevant in the life of your customer.

Regaining Customer Intimacy: Proven Practices to Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Embassy Suites Hotel in East Peoria, Illinois

Consumers and businesses are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business from one provider to another with little concern for fidelity. The good news is that straightforward customer experience management practices are now readily accessible to manage customer interactions, build rock-solid relationships with your highest priority customer segments and accelerate your bank’s growth and profitability. This session provides a practical approach to begin designing and reacting to customer interactions to meet or exceed their expectations and increase satisfaction, loyalty and advocacy.

Regaining Customer Intimacy: Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Courtyard by Marriott in Bismarck, ND

Customers are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business with little concern for fi delity. And why not? They have a wider array of choices from an expanding pool of capable providers who are transforming themselves into convenient, lifestyle-oriented partners. The good news Straightforward Customer Experience Management practices are readily accessible to manage customer interactions, build rock-solid relationships with the highest priority customer segments and accelerate your bank’s growth and profitability.

New Customer Onboarding & the Omni Channel Experience:  Maximize Retention & Accelerate Wallet Share
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Marriott Syracuse Downtown in Syracuse, NY

Times have changed and retail banking is being disrupted. We must now engage consumers through relevant conversation, reaching them in ways unlike before. Consumers want less friction in managing daily finances and in reaching goals. Human interaction and technology driven experiences will drive the banking evolution. This session will provide a clear picture of how banks must view the modern consumer, why we must evolve, and how to remain relevant in the life of your customer.

New Customer Onboarding & the Omni Channel Experience:  Maximize Retention & Accelerate Wallet Share
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Wyndham City Centre in Springfield, IL

Times have changed and retail banking is being disrupted. We must now engage consumers through relevant conversation, reaching them in ways unlike before. Consumers want less friction in managing daily finances and in reaching goals. Human interaction and technology driven experiences will drive the banking evolution. This session will provide a clear picture of how banks must view the modern consumer, why we must evolve, and how to remain relevant in the life of your customer.

Regaining Customer Intimacy: Proven Practices to Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Nashville, TN

Consumers and businesses are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business from one provider to another with little concern for fidelity. The good news is that straightforward customer experience management practices are now readily accessible to manage customer interactions, build rock-solid relationships with your highest priority customer segments and accelerate your bank’s growth and profitability. This session provides a practical approach to begin designing and reacting to customer interactions to meet or exceed their expectations and increase satisfaction, loyalty and advocacy.

Regaining Customer Intimacy: Proven Practices to Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Park Hyatt Aviara in Carlsbad, CA

Consumers and businesses are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business from one provider to another with little concern for fidelity. The good news is that straightforward customer experience management practices are now readily accessible to manage customer interactions, build rock-solid relationships with your highest priority customer segments and accelerate your bank’s growth and profitability. This session provides a practical approach to begin designing and reacting to customer interactions to meet or exceed their expectations and increase satisfaction, loyalty and advocacy.

Regaining Customer Intimacy: Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Baton Rouge, LA

Customers are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business with little concern for fi delity. And why not? They have a wider array of choices from an expanding pool of capable providers who are transforming themselves into convenient, lifestyle-oriented partners. The good news Straightforward Customer Experience Management practices are readily accessible to manage customer interactions, build rock-solid relationships with the highest priority customer segments and accelerate your bank’s growth and profitability.

Regaining Customer Intimacy: Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
The Westin Cincinnati Hotel, Cincinnati, OH

Customers are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business with little concern for fi delity. And why not? They have a wider array of choices from an expanding pool of capable providers who are transforming themselves into convenient, lifestyle-oriented partners. The good news Straightforward Customer Experience Management practices are readily accessible to manage customer interactions, build rock-solid relationships with the highest priority customer segments and accelerate your bank’s growth and profitability.

Regaining Customer Intimacy: Proven Practices to Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Louisville, KY

Consumers and businesses are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business from one provider to another with little concern for fidelity. The good news is that straightforward customer experience management practices are now readily accessible to manage customer interactions, build rock-solid relationships with your highest priority customer segments and accelerate your bank’s growth and profitability. This session provides a practical approach to begin designing and reacting to customer interactions to meet or exceed their expectations and increase satisfaction, loyalty and advocacy.

Regaining Customer Intimacy: Proven Practices to Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Austin, TX

Consumers and businesses are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business from one provider to another with little concern for fidelity. The good news is that straightforward customer experience management practices are now readily accessible to manage customer interactions, build rock-solid relationships with your highest priority customer segments and accelerate your bank’s growth and profitability. This session provides a practical approach to begin designing and reacting to customer interactions to meet or exceed their expectations and increase satisfaction, loyalty and advocacy.

Regaining Customer Intimacy: Proven Practices to Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Niagara Falls, NY

Consumers and businesses are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business from one provider to another with little concern for fidelity. The good news is that straightforward customer experience management practices are now readily accessible to manage customer interactions, build rock-solid relationships with your highest priority customer segments and accelerate your bank’s growth and profitability. This session provides a practical approach to begin designing and reacting to customer interactions to meet or exceed their expectations and increase satisfaction, loyalty and advocacy.

Regaining Customer Intimacy: Proven Practices to Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Concord, NH

Consumers and businesses are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business from one provider to another with little concern for fidelity. The good news is that straightforward customer experience management practices are now readily accessible to manage customer interactions, build rock-solid relationships with your highest priority customer segments and accelerate your bank’s growth and profitability. This session provides a practical approach to begin designing and reacting to customer interactions to meet or exceed their expectations and increase satisfaction, loyalty and advocacy.

Regaining Customer Intimacy: Proven Practices to Build Rock-Solid Relationships with Your Highest-Priority Customers
Chuck Bruney, Founder & CEO, Align fsc, Inc.
Greensboro, NC

Consumers and businesses are no longer steadfastly loyal to their banks. Instead, they’re shopping for value and transferring larger portions of their business from one provider to another with little concern for fidelity. The good news is that straightforward customer experience management practices are now readily accessible to manage customer interactions, build rock-solid relationships with your highest priority customer segments and accelerate your bank’s growth and profitability. This session provides a practical approach to begin designing and reacting to customer interactions to meet or exceed their expectations and increase satisfaction, loyalty and advocacy.